Privacy Policy

Content

INFORMATION

This privacy policy sets out how Textile World uses and protects any information that you give us when you use this website or share personal information with Textile World through email or by phone. At Textile World we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or through email, then you can be assured that it will only be used in accordance with this privacy statement. If you have any inquiries then feel free to contact us through our contact details provided on our contact us page. 

HOW WE COLLECT PERSONAL INFORMATION FROM YOU

We may collect information directly through the website, or through the browser information provided when you connect to the website, or when you communicate with Textile World directly via email, phone or correspondence.

WHAT INFORMATION WE COLLECT ABOUT YOU

The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted, the access status and your IP address.

If you use our services, personal data is required to fulfill the requirements of a contractual or service relationship, which may exist between you and our organisation.

Depending on the services used, we may collect the following information:

• Email address.
• Name, address, phone number, etc.
• Browser location (country).
• IP address.
• Favourite product information/ inquiries.

HOW LONG WE WILL KEEP YOUR INFORMATION

Customer information:

• A website account is active if someone has logged into the account within a 5 year period, after which the account is considered dormant.
• All customer data is retained while the account is active.
• Dormant accounts are automatically deleted.
• Any 3rd party addresses provided by website customers are treated as customer data.

Support information:

• Performance, operation, security and support logs, also security and support emails will be kept for no longer than 24 months.

HOW DO WE LOOK AFTER YOUR PERSONAL INFORMATION

We limit the amount of personal data collected only to what is fit for the purpose as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.